The terms and conditions herein are applicable to dealing with Add A Caddy, in particular with regards to applicable law, use of the AAC (Add A Caddy) website, terms of privacy and AAC’s products and services.
AAC is trading under the registered trade name of Add A Caddy, with office address:
PT. Add A Caddy
Jl.  Raya Pasar Minggu Km. 18 No. 1
12510 Jakarta Selatan
Indonesia

LAW AND JURISDICTION
PT. Add A Caddy is an Indonesian Company, operating under Indonesian Law.
All disputes, complaints and any arbitration will be governed by Indonesian Law and handled exclusively under Indonesian Jurisdiction.

WEBSITE
The website, www.add-a-caddy.com, belongs to AAC, and customers may only use the website for personal use and for the preparing for contracting of AAC services and products. The site contains only useful information, by no means exhaustive and may be subject to changes without notice. The website information is non-contractual.
AAC owns all information in the website.
It is not allowed to use the information contained in the website for any commercial use, including copying or distributing any material contained in the website, other than for personal usage. All other rights of reproduction, on any media, are reserved by AAC.
Whenever any information is given in the website of other companies or products than those belonging to AAC, such information is proprietary to their respective owners.
In case of any doubts with regard to the website, please contact AAC for permissions or advice concerning any reproduction, copying, downloading or transmission in any form or media.
If you wish to make a link to the AAC website, you are only allowed to link to the home page.

COOKIES
A cookie helps you save time and obtain direct access to the information you are looking for. The sole purpose of the cookies we use to collect information in your computer is to serve you better when you visit our website. The information collected by cookies is not recorded or stored and is deleted when you leave our site. Refusing cookies may prevent you from accessing certain functions of the site. However, you can configure the preferences of your browser software to refuse cookies.

DISCLAIMER
Except for personal injury or death occurring as a result of negligence, to the maximum extent permitted by law, AAC disclaims all warranties, whether express or implied by statute, custom or usage relating to the information contained in this website and we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this website.

PRIVACY
We take all reasonable steps to protect your personal information.
When you arrange for the use of AAC services, we will require from you a minimum of information, including name, gender, age, postal address, email address and telephone number. Normally, we will not require any debit/credit card details, but in some cases, such information will be needed to process an engagement.
We do not pass on any of your personal information to other parties or organisations for commercial or marketing purposes.
We will pass on only relevant basic information to the suppliers of services and their agents for the purpose of assisting in booking your activities, accommodation etc.
We must, however, comply with all relevant government authorities with regard to information access. This is mainly for security purposes and your own safety.
Any medical information will only be obtained and used in accordance with the customer’s agreement.
For sake of service accuracy and security, we may monitor and/or record telephone calls, website activity and we may apply CCTV in and around our premises. Any recordings are sole property of AAC.
As a service organisation, it is AAC’s objective to ensure no lapses in information security which may cause harm to the customer or AAC.

BOOKINGS AND PAYMENTS – GENERAL CONDITIONS
The party booking AAC services must be 18 years old and at full personal legal capacity both in country of origin and according to Indonesian law. If booking on behalf of a group, the person booking will be the key contact person, and responsible for providing correct details of all participants, as well as relay of correspondence and terms to the group members. If the group so wish, they may appoint a different contact person and relevant replacements – keeping AAC duly informed about such changes. In case of any dispute, the original key contact person shall be considered as the contracting party towards AAC.
The terms and regulations of AAC apply jointly and severally to all persons in a group.
AAC may accept transfers of bookings to other people, should circumstance necessitate. A minor fee may apply in accordance with the tariff, and any extra expenses incurred from selected vendors will be for the booking party’s account. AAC is committed to work to minimize any expenses and inconvenience for the customer as a key component of our service offering, but cannot issue guarantees.
During the planning and booking process, most if not all communication between AAC and the customer will be by email. The customer must supply correct email address and assume any liability arising from incorrect details. In practice, an extra confirmation message to most messages will be sent, to ensure effective correspondence. AAC will not be held responsible in the event of delay in delivery or non-delivery of emails sent to the address supplied by the customer.
During the booking process and trip planning AAC will also exchange relevant telephone numbers for ease of communication.
The customer, as well as AAC upon request, will make bookings with hotels, car rental companies, excursion and travel operators, tourist guides etc. All bookings are to be considered as direct bookings between the customer and the relevant vendors. The terms and conditions of the individual vendors will constitute the contract between the customers and the vendors. AAC acts on the customers’ behalf as a broker, seeking the best possible deal for the customer and assisting in deriving the best arrangements for the customer. AAC will assist in obtaining all relevant terms and conditions applicable for the individual engagements for the customer. All bookings will be made in names of customers. Hotel rooms must be occupied by the named guests only.
Any pre-bookings arranged by AAC with hotels, car rentals etc, are made on the customers behalf and payment terms and conditions are decided by individual vendors. AAC will assist to make such arrangements easy to handle for customers but do not assume any responsibility for payments or fulfilment of such contracts.

AAC takes no responsibility for accuracy of information in brochures and other advertising materials provided by vendors.
The customers must appreciate that Indonesia is a tropical country. AAC will endeavour to source safe and clean facilities, but being a tropical country, the appearance of unwanted guests from nature like bugs, mosquitoes etc cannot be excluded. In general, this should not dissuade the customer from travelling, but a certain amount of understanding and tolerance may at times be required.
When you want to book AAC services, you can do so in writing or via email. In urgent cases, we may accept telephone bookings, as long as they are subsequently confirmed in writing or via email. Your primary booking with Add A Caddy is the Caddy service, the basis of all our services. Prior to your arriving in Indonesia, and as part of your holiday planning, you might want to make use of our pre-planning service, which includes information about holiday opportunities, tailored to your wishes, as well as help with your bookings of accommodation, car rental etc.
We will require from you a preliminary deposit which covers the information and booking assistance services. This deposit will be deducted from your bill when you book and pay for the Caddy service. In other words, -when you pay for the Caddy service, the information service, booking assistance etc, becomes part of the package. You will not be paying for both. But if you decide NOT to book the Caddy service, or if you cancel the contract later on, the deposit will be considered as payment for the information service, and will not be returned.
When we finalize your offer for the Caddy service and you confirm acceptance, the price agreed is binding for both parties for the period agreed. Extensions can be agreed at prices per diem not exceeding the original base tariff price, as long as the service package does not materially change. We are designing our service to your needs in any event wherefore special needs may require price adjustments. Please contact your Caddy or AAC for further information and any special offers when required.
Upon confirmation of agreement of the price and service, the payment must be made to AAC within 7 days, and in any event before the commencement of the service.
The information service deposit amount is payable immediately to trigger Add A Caddy’s information service. If you are booking more than 60 days in advance, the deposit for the information service is included in 35 % of the agreed price which must be paid within 7 days, and the final payment of 65 % are payable 7 days before the commencement of the service. In any event, the payment for Add A Caddy services must always be in Add A Caddy’s possession prior to commencement of our services.
AAC’s cancellation policy refers to the services of AAC only and not any other reservations from vendors which must be considered as direct contracts between customers and vendors.
If you decide to totally cancel your trip, for whatever reason, we will return your money, minus the deposit for the information service and with deduction of a fee which amount to
>60 days before trip: No fee, but bank transfer charge and any exchange rate loss will be for the customers account.
60-30 days before commencement of service: we will deduct 10 % of the total amount payable for the service agreed. We will calculate same on the basis of the IDR amount agreed, and costs of banking transfer is for account of the customer, as well as any loss due to exchange rates
30-14 days before commencement of service: we will deduct 35% of the total amount payable for the service, again with any exchange rate loss or gain and bank transfer costs for the customer’s account.
<14 days before commencement of service: No return of money
Cancellation or curtailment during the service contract period: No return of money unless by separate agreement. Generally, customers are referred to their travel insurance for compensation.
We will accept cancellations due to proven illness, and death of party travelling or nearest family. In such cases, we will return all money paid with deduction of only the information deposit and any loss due to exchange rate and bank transfer costs as well as any out of pocket expenses.
Our standard cancellation fee policy will be abandoned in case of official travel warnings against travel to Indonesia from the authorities in the country of origin being issued prior to departure to Indonesia. In such cases, should the customer decide to cancel the trip, AAC will only charge the information deposit and a token handling fee amounting to IDR 500,000.- per customer in addition to the exchange rate and the bank transfer costs being the customers responsibility. The balance of payment will be returned to the customer.
The services of AAC include a service tax. Any change in taxation levels applicable at time of writing will result in similar changes to the AAC tariffs and be implemented without notice. Even if the customer has already paid the service, the extra charge for any tax increase must be paid as well.
We must draw customers attention to the fact that most vendors have similar clauses in their terms, and also that transport operators normally will reserve their right to change costs based on jumps in fuel prices.
If and when a customer want to make changes to bookings made with third parties, hotels etc, AAC will assist, free of charge, to arrange that. Any costs levied for this by the third parties are for the customer’s account, but AAC’s service is free.
If AAC would need to cancel a contract for whatever reason prior to the commencement of the service, AAC will reimburse the customer in full for the contracted amount in IDR, and if this should happen during the service, reimburse pro rata at the relevant agreed daily charge.
The customer is always liable for the cost of bringing the Caddy back to the point of commencement of service, unless otherwise agreed.
AAC’s standard contract period minimum is 6 days, and the tariff is based on this, however, AAC can provide special offers upon request for less than the minimum period. We always aim to be very flexible on this point to assist our customers.
In general the daily charge will be valid on 0600 hours to 0600 hours basis, unless otherwise agreed. Once a day has commenced, the full daily charge apply.
AAC decides which available Caddy is best for the individual contract arrangements. We will listen to customers’ wishes though and where possible, try to accommodate.

ILLNESS AND DEATH
AAC will cooperate to our best ability to accommodate and limit our customers’ problems arising from illness or death before or during the travel. In such cases, AAC reserves the right to recover compensation for all out of pocket expenses, including cancellation fees from vendors, against satisfactory evidence of the calamity preventing the full holiday plan engagement.  See also above the prevailing tariff conditions concerning cancellations etc. AAC is committed to work to limit the negative consequences for our customers of any disruption of their holiday plans.

PERSONAL INJURIES DURING TRAVELLING WITH ADD A CADDY
AAC assist our customers to arrange their holidays, including transportation, excursions, hotel accommodation and activities, however, AAC has no control over these, and will assume no liability for any injuries or damages incurred. This is entirely a matter between the customers and the relevant service provider. AAC will assist the customer to recover damages where relevant but will issue no guarantees. In the event AAC can assist the customer we will do so subject to the customer covering any AAC out-of-pocket expenses. If AAC is required to arrange recoveries on behalf of the customer, deposits and official transfer of rights may be required. Any legal assistance is for the customer’s account. This limitation does not include any instances of death or personal injury caused by negligence on the part of AAC, -in such cases AAC's liability will be limited to the extent permitted by law.
AAC is committed to diligently advising the customers of any risks and hazards involved in the customers’ travel plans and look for acceptable standards of safety at all times, but the customer is the sole manager of the choices made, whether advice has been given and/or followed or not.
Importantly, AAC will go out of our way to ensure best possible assistance should an accident happen, including medical and personal care. AAC is also your family in times of trouble. This will cost you only any out-of-pocket expenses for AAC. And further individual arrangements can be made in a flexible manner in accordance with the customers’ wishes, should the need arise.

MEDICAL AND TRAVEL INSURANCE
Customers are advised to take out proper medical and travel insurance before travelling to Indonesia. AAC can give advice on insurance providers on an individual basis upon request.

PASSPORTS
Any person entering Indonesia must have a passport valid at least 6 months beyond the departure date from Indonesia. Customers are advised to check their passport validity before travelling.
AAC do not take any responsibility for customers complying with passport requirements.

VISA
There are different terms of entry to Indonesia for different nationalities. Customers are advised to check relevant websites and the local Indonesian Embassy and ensure they comply with any visa requirements before entering Indonesia. AAC can provide relevant information upon individual request.
AAC do not take any responsibility for complying with visa requirements.
Upon arrival in Indonesia, customers are required to advise AAC about their individual passport and visa details for the sake of their own safety and security and to enable AAC to assist in case of any problems, for instance a need for extension of expiring visa terms. In the event of any legitimate statutory or legal request of AAC to provide details to external third parties, government or public authorities, AAC may be obliged to release any such details that it holds. AAC will endeavour to protect your privacy and legal rights to the maximum extent permissible at all times.

VACCINATIONS
Indonesia is a tropical country and AAC recommends our customers to seek medical advice from their doctor concerning required vaccinations well in advance of travelling. There are many websites giving advice on the required vaccinations, and you may consult AAC for advice in case of any doubts. However ultimately, your family doctor will be the best professional source for deciding which vaccinations are required, before going to Indonesia.

LOCAL CULTURE AND DISRUPTIVE BEHAVIOUR
Customers must comply with Indonesian laws and regulations.
Customers are required to show respect for local culture and customs.
Religious customs are sensitive areas for most people in Indonesia and customers are required to observe relevant behaviour. AAC will support and give advice to enable the customers’ to interact with the local people in a mutually satisfactory fashion.
There are different levels of tolerance concerning drinking and smoking in different areas and customers are recommended to follow the advice of AAC during their trip. Generally smoking is widespread, whereas consumption of alcohol is limited to restaurants and nightspots in tourism areas. During travelling, it is recommended to abstain from smoking in enclosed spaces, like cars etc.
Drugs offences in Indonesia carry very severe punishments, including capital punishments, even for what some people in other countries may consider minor offences.
Customers are required to abstain from abusive and disruptive behaviour towards the local community, staff and guests in public places, hotels etc and to act with courtesy towards the accompanying caddy.  Failure to comply may in extreme cases lead to cancellation on the spot of the engagement with AAC, expulsion from hotels and similar unwanted actions. In all such extreme cases, any deposits and payments made will not be refunded and further claims for compensation may be made against the customer. Any extra costs for AAC will be for the customers’ account.
In particular, no customer is allowed to endanger the safety of his fellow travellers or caddy by virtue of his behaviour, be it careless, negligent, reckless or otherwise.
It is AAC’s commitment to assist our customers to have a great and fun holiday, and we will assist in every way possible to achieve that, but as it goes, there are limits to the level of acceptable behaviour under different circumstances. Our caddies will always assist to mitigate and solve any problems, but it is the customers’ responsibility to not go beyond reasonable limits of bad behaviour.

CHILDREN
AAC will take bookings from people above 18 and any travel party must have at least one person above 18, whom will be the responsible party towards AAC.
AAC will endeavour to provide assistance to mind children for the parents where and when required and take special measures to make the holiday enjoyable both for parents and children, but AAC will not accept children under 2 years old. Generally, any parents in doubt should discuss the holiday programme with AAC with regard to the age of the children participating.
One of the major advantages of the AAC service is that we can provide child minding during special events etc during the holidays, giving the parents a bit of extra freedom – in accordance with clear agreements made prior to an event.  In addition, AAC of course provides that extra pair of eyes to keep the children safe during the holidays. AAC do NOT, however, take responsibility for children travelling on their own or being left entirely to AAC responsibility during prolonged periods. The customers are advised to communicate effectively and comprehensively with AAC for the purpose of reaching clear mutual understanding. Like parents, AAC wants to ensure full safety of customers and their children.
Parents must be aware, that generally AAC provides service in English only. A few other languages, including Chinese, may be available on request.

LUGGAGE
Generally, customer luggage will have arrived by flight and as such, the standard quantity and measurements pose no problems. If customers intend to have special luggage requirements, including sports equipment or similar, please contact AAC to make arrangements and obtain cost and feasibility estimates.
It is recommended to travel lightly with lots of empty space in luggage TO Indonesia, and go home FROM Indonesia with lots of souvenirs and memories filling the suitcases. Indonesia has a lot of lovely folklore related crafts, special textiles etc to offer and they are generally very popular with tourists.
AAC will assist the customers with luggage handling throughout their stay, during transport, check in/out etc but take no responsibility for delays, damage etc.
AAC will be able to mind valuables to some extent, in agreement with the customer. In particular during swimming, treks and events, AAC provides a convenient service in looking after personal belongings, cameras etc.
AAC takes the issue of minding the customer luggage and items very seriously as a core service offering, but do not accept any responsibility for lost items unless lost while put in AAC’s custody against receipt.

ANIMALS
Animals are not allowed.
No animals, including birds can be taken out of Indonesia.

TIPPING
Tipping is widespread. Your caddy will assist you in setting the right levels. Generally, customers will find that the cost of tipping is very modest and returns in number of smiles makes up for every rupiah spent.

FOOD, HEALTH AND HYGIENE
AAC recognize concerns about food, health and hygiene and are committed to guiding and leading the customers through the variety of experiences available with a keen eye for safety and convenience. No guarantees can be given but obviously the local caddy’s advice provides a much bigger chance for avoiding unfortunate experiences.
We recognize that food is a central part of a holiday experience, and will guide the tourist to enjoy, depending on taste and ambitions. The Indonesian kitchen  offer endless variety and most tourists will savour the offerings and want to return for more.
Meanwhile, should the odd stomach bug sneak in, your caddy will be ready with remedies for the shortest possible effect on the holiday activities.
In addition, the caddy’s advice and service concerning general hygiene issues will assist in avoiding less conspicuous threats, sometimes disrupting or spoiling holiday trips of environmentally more “sensitive” foreigners.

SPORTS ACTIVITIES
Customers may want to go trekking, mountaineering, scuba diving, swimming, white water rafting or similar. AAC will be able to arrange bookings, transport etc and assist in minding family members, children, luggage etc during the time of such activities. To a limited extent, depending on the caddy, the caddy may participate, but generally extreme sports, including training, guidance and escort fall outside the scope of AAC services.
The customer is entirely personally responsible for such activities.
It is recommended to discuss any requirements in detail well in advance. AAC will endeavour to accommodate any requirements of our customers, and try to find the best possible and suitable solution. Indonesia offers hundreds and hundreds of different activities which require a certain level of physical mobility, but also such which may off hand sound demanding, but where solutions can be found that enable more people, including children or more senior adults to participate and enjoy some very memorable events.
All arrangements can be discussed and mutually agreed, and should the customer decide to back out of an event at the last moment, AAC is there to assist and find alternatives.

CIRCUMSTANCES BEYOND OUR CONTROL DURING THE TRIP
AAC takes no responsibility nor pays any compensation should we be forced to cancel either the whole of the contracted holiday or part thereof as a result of unforeseeable situations beyond our control. This includes unforeseeable technical problems with transport, including flights and flight schedule changes, natural disasters, bad weather, war, warlike or terrorist operations, civil strife, industrial disputes, epidemics and similar events.
AAC will, however, assist in changing program, finding new alternative arrangements etc in full cooperation with the customers. This is an integral part of our service commitment and ensures maximum flexibility for safer holiday planning.

SPECIAL NEEDS
AAC will try our best to accommodate people with special needs. We must observe however, that travelling in Indonesia is less convenient than many countries in the developed World. People with physical disabilities requiring special assistance, for instance wheel chairs, may find the costs prohibitive. Pregnant women and people with a serious medical condition requiring medication or special care are invited to consult with us to discuss the options and our ability to meet requirements for safe and comfortable vacation travel. AAC are committed to opening ways for all people looking for visiting Indonesia, but due to limited resources we may have to refuse some special needs.
AAC will generally consider any request concerning customers’ special needs and attempt to provide same, mostly at cost levels. This includes extra child seats for car travel, personal grooming items, other personal needs, various supplies etc. As a service organisation, we are at your disposal for any requests and will be honoured to be able to provide same to your satisfaction. During the booking process we will be pleased to discuss this with you in detail. We wish to provide you with a hassle free vacation with a maximum of convenience.

CUSTOMER REVIEWS, COMPLAINTS AND TESTIMONIALS
As part of our continuous drive to improve our service to customers, AAC may ask customers to provide input and comments on a Customer Survey Form. Any information provided will be used internally by AAC and not distributed in any form outside the company. We will however, take into accounts any complaints or comments concerning specific services, where our intervention may result in improvements. This will take the form of recommendations to service providers only and not involve the customer any further.
If customers wish to provide testimonials about the service of AAC, we reserve the right to publish same on our Website, with name of customer, unless the customer specifically request not to be mentioned by name.
Complaints about the service encountered during the vacation must be filed with the service providers with copy to AAC, or submitted via AAC.
In any event, AAC takes no responsibility for the processing of vendor complaints but will assist on behalf of the customer to a reasonable extent and AAC will draw on the findings for new engagements with the involved vendor.
Complaints about AAC’s service are not expected, but should there be one, we are committed to giving the customer a realistic feedback and treating the complaint seriously.
As a result of the nature of the business, we will specifically ask the customers about their satisfaction with the Caddy appointed to service them. We invite this feedback to ensure that our Caddy training keeps improving the high standards we require from our Caddies.
Specific complaints about the caddy service or the vendor service arising during the trip, which requires intervention from AAC, must be addressed without delays. Other complaints must be filed within 7 days of conclusion of the engagement.
AAC as a service organisation depends on maintaining high service levels and we are fully committed to deal with any complaints in the best possible and exhaustive way.